Terms of Service
By excepting our quotation you are agreeing to all sections under our ‘Terms of Service’. It is your responsibility to make sure you read these terms carefully before any work is carried out.
ACCESS TO YOUR PROPERTY
To clean windows at the rear of your property we will need to have access. Side/rear gates or your garage should be unlocked prior to our arrival. We will ask you to supply us with your telephone number so we can ring or send a text the day/evening before a clean is due.
If for any reason we can not gain any access to the rear of the property after we have contacted you by text message or by your other alternative preferred means of communication we will abandon your clean and leave a calling card to say we have called and have not been able to gain access to the rear of the property. An invoice for the full amount will still be left. We will not climb gates, walls or fences to access the rear of your property.
We Are Window Cleaners operate a policy where if you have opted for a regular window cleaning service on one of our regular cleaning schedules and cleaning lapses over your normal regular cleaning cycle due to cancellation by yourself, you will be charged a higher rate when cleaning commences to get your windows back up to standard.
HEALTH & SAFETY
Current Health and Safety legislation does not permitted us to stand on any type of sloped roof to clean any type of window(s) above a sloped roof. However we can get around this by using our water fed pole system using pure de-lionized water and more importantly our operative remains at ground level thus reducing the risk of damage to your property and injury to our operative. This will be pointed out when we first visit your property and assess if there are any health and safety issues that could affect yourself, your property or our operatives.
We Are Window Cleaners request that all small children and pets are kept inside the property whilst we are cleaning your windows.
All items of garden furniture, household items, plant pots and any other obstacles should be moved away from the windows prior to our arrival to allow us reasonable access to perform our cleaning duties.
The areas below any window we are due to clean should also be free from any kind of animal excrement, rubbish, building materials or debris that could cause a hazard to our operatives.
We Are Window Cleaners will clean all windows whenever possible, however any windows that are inaccessible, blocked or deemed unsafe to do so will usually not be cleaned and an invoice for the full amount will be left, you the client will be informed of this.
ACCIDENT / DAMAGE TO PROPERTY
We Are Window Cleaners will not accept liability for any accident deemed out of our control that has occurred as a result of fittings or glass already damaged or arising from either faulty construction, poorly maintained windows, doors or conservatory roofs.
All PVC fixtures and fittings are the clients responsibility as these can become brittle over time and easily broken the client in all instances will solely be responsible for all of these repairs and expenses.
We Are Window Cleaners will not accept liability for water damage to property or items within the property caused as a result of windows being left open prior to any window cleaning commencing. This also includes damaged, cracked windows, frames or any window seals causing water leakage into the property.
HOW TO PAY
Domestic Customers can make payment by Cash, Credit/Debit Card on the day of your clean or via PayPal.com or Bank Transfer STRICTLY WITHIN 7 DAYS if you are not going to be around when we call to clean your windows.
We Will Not call back to a domestic customers property at a later date to collect payment by ‘Cash’ , ‘Credit/Debit Card’.
Commercial Customers can make payment by ‘Cash’, ‘Credit/Debit Card’ (on the day of their clean), ‘or by ‘Bank Transfer’ STRICTLY WITHIN 28 DAYS.
Payment for ‘Domestic ‘One-Off or ‘First-Time’ cleaning must be paid by Cash, and settled in full on the day immediately after cleaning has been completed.
Please note we do not accept cheque payments for Domestic Cleaning
Any customer that repeatedly waits to be reminded before making payment by PayPal or Bank Transfer when payment becomes due risks having their service terminated without any prior notification.
We Are Window Cleaners Operate A Strict Payment Policy And Reserve The Right To Add A Late Fee Of £30 To Any Overdue Account. Interest of 2.5% Daily Will Be Added Until The Debt Is Settled In Full
We Are Window Cleaners pursue all debts however small. We will not hesitate to use the power of the courts to recover any money that is owed to us. If court action is required you the client may incur further court costs plus it may adversely affect the customers ability to obtain future credit. We will always try to work with any customer that is genuinely experiencing a financial problem.